DIGITALIZATION OF SOCIAL TECHNOLOGIES IN IMPROVING THE EFFICIENCY OF THE SERVICE SECTOR

Authors

  • SATTAROVA ZUKHRA ILKHAMOVNA Senior Lecturer of The Department of Real economics, at the Samarkand Institute of Economics and Service, Uzbekistan
  • MIRZAEVA SHIRIN NODIROVNA Independent researcher (PhD), Assistant-teacher of The Department of Real economics, Samarkand institute of economics and service, Uzbekistan
  • SAPAEV MUROD Student majoring in "Economics (by industries and sectors)", in-group IK-220, at the Samarkand Institute of Economics and Service, Uzbekistan

Keywords:

Functioning, automation, digitalization, social technologies

Abstract

Social technologies play an important role in improving the efficiency of the service sector. By analyzing and applying various social platforms, analytics and communication tools, companies and organizations can improve the quality of service, optimize customer experience management processes, and increase customer satisfaction. Using social technologies, it is possible to create more personalized services, improve customer interaction, increase the speed of responding to requests and feedback, which ultimately contributes to business growth and competitiveness in the market. http://www.gospodarkainnowacje.pl/ © 2024 LWAB.

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Published

2024-06-05

Issue

Vol. 48 (2024): Gospodarka i Innowacje

Section

Articles